Privacy policy

Last updated: 9 October 2026

Sarahnewyork India ("we", "us") operates sarahnewyork.shop. This policy explains what personal data we collect, how we use it and the choices you have. It is written in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Information we collect

  • Contact and delivery details: your name, email address, phone number and billing and delivery addresses.
  • Order details: the products you buy, return or cancel, and your order history.
  • Payment details: payments are handled by our payment partners. We receive confirmation of payment but do not see or store your full card or bank details.
  • Account details: if you create an account, your login details and preferences.
  • Messages: anything you send us by email, phone or our contact form.
  • Device and usage data: your IP address, browser, device type and how you use the website, collected through cookies and similar technologies.

How we use your information

  • To process, deliver and track your orders, and to handle returns, exchanges and refunds.
  • To provide customer support and reply to your messages.
  • To prevent fraud and keep the website and checkout secure.
  • To improve our website, products and service.
  • To send you offers and news if you have subscribed. You can unsubscribe at any time using the link in any email.
  • To show relevant advertising on other websites and platforms, such as Google and Meta, using cookies, where you have not opted out.
  • To meet our legal, tax and accounting obligations.

Who we share it with

We never sell your personal data. We share it only with service providers who help us run the store, and only as much as they need:

  • Shopify, which hosts our store and checkout (see the Shopify Privacy Policy).
  • Payment gateways that process your payment.
  • Courier and logistics partners that deliver your order and collect returns.
  • Email, analytics and advertising providers such as Google and Meta.
  • Government or law enforcement authorities when required by law.

Some of these providers may store or process data outside India, with appropriate safeguards.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how the website is used and measure our advertising. You can block or delete cookies in your browser settings, but some parts of the store, such as the cart and checkout, may not work without them.

How long we keep it

We keep order and transaction records for as long as required by Indian tax and accounting law, and other personal data only as long as needed for the purposes above.

Your rights

You can ask us to access, correct, update or erase your personal data, withdraw consent you have given, or nominate someone to exercise these rights on your behalf. Email us and we will respond within the time required by law. We may need to verify your identity first.

Security

Our website and checkout are protected with SSL encryption, and payments are processed by PCI-DSS compliant partners. No system is completely secure, so please keep your account password safe.

Children

Our store is not intended for children under 18, and we do not knowingly collect their personal data.

Changes to this policy

We may update this policy from time to time and will post the new version on this page with the date it was updated.

Grievance Officer and contact

For any questions, requests or complaints about your personal data, contact our Grievance Officer. We acknowledge complaints within 48 hours.

Grievance Officer, Sarahnewyork India
Dharapat, Bankura, 101, Bishnupur, West Bengal 722122, India
Email: support@sarahnewyork.shop
Phone: +91 62943 00834