Shipping policy
Last updated: 9 October 2026
Free delivery across India
Delivery is free on every order, with no minimum order value. We deliver to all serviceable pin codes in India. We do not ship outside India at this time.
Delivery times
| Step | Time |
|---|---|
| Order processing and dispatch | 1–2 business days |
| Transit with our courier partners | 2–5 business days |
| Total, order to doorstep | 3–7 business days |
Business days are Monday to Saturday, excluding public holidays. Orders placed after 2 pm IST or on a Sunday or public holiday are processed the next business day. Remote areas, including parts of the North East, Jammu & Kashmir, Ladakh and the Andaman & Nicobar and Lakshadweep islands, may take a few extra days.
Cash on delivery
Cash on delivery is available on eligible orders and pin codes at no extra charge. You can see whether COD is available for your address at checkout.
Order tracking
As soon as your order is dispatched, we email you a tracking link. You can also see the status of your order at any time from your account under Orders.
Delays and failed delivery
- If your order hasn't arrived within 7 business days, email us and we will chase the courier for you.
- Couriers usually try delivery up to three times. If an order is returned to us because it could not be delivered, we will contact you to reship it for free or refund prepaid orders in full.
Damaged in transit
If your parcel arrives damaged, please take a photo and email us within 7 days of delivery. We will send a replacement or a full refund at no cost to you. See our Refund policy for details.
Changing your address
You can change the delivery address before your order is dispatched by emailing us with your order number.
Contact us
Sarahnewyork India
Dharapat, Bankura, 101, Bishnupur, West Bengal 722122, India
Email: support@sarahnewyork.shop
Phone: +91 62943 00834